Grievance Redressal Mechanism
If you are facing any problem regarding services, please drop a mail as per the below mentioned process:
- As an Investment adviser it is our goal which focuses not only on satisfaction but also give them situation to glad on navigator, we are providing following process to redress your issues or complaints.
- Phase1:- All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID compliance@fundnavigator.in. To ensure timely recording and recognition of the grievance, the respective executive shall revert within 3 working days w.r.t redressal of such complaint.
- Phase2:-In case the client will not satisfied with the response, the complaint can be escalated to info@fundnavigator.in. they will ensure best possible redressal within a time frame of 7 working days.
- Phase3:-If the client still wants to escalate the complaint, he/she can approach through E-mail rajeshparaouha@gmail.com He being the highest authority at our organization can redress the complaint in the best possible manner. He shall revert the client within 15 working days.
- Phase4:- If we fail to resolve the query then you may approach to regulations by using such address score https://scores.gov.in/scores/Welcome.html
- Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from Phase 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal. For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
- Details of Compliance Officer:
- Name: Mr. Rajesh Parauha
- Contact No.: +91 -9589649332
- Email: rajeshparaouha@gmail.com